Hold Policy

• You have the option to put your membership on hold for any reason.

• Membership hold requests must be submitted no less than ten (10) business days before your scheduled hold start date. Membership hold requests received later cannot be processed until after the forthcoming scheduled renewal payment. All membership payments are non-refundable.

• You will be charged a $20 per month administrative fee for each month your membership is on hold. This will keep your access to apps and groups active, hold your current rate and we’ll also check in with you each month. This fee will be charged in a lump sum when the membership hold is processed. There will be no refunds if you choose to end your hold early.

• The hold must be a minimum of 30 days but cannot exceed 90 days. 

• You must provide an exact start and stop date for a membership hold. Upon expiration of the hold period that you select, your account will automatically reactivate and regular membership payments will resume. If you wish to extend for longer you will need to submit another form before the current one expires, with the same conditions as above. Anything greater than three (3) months will be treated as a membership cancellation.

• If you choose to cancel your membership during the hold period, the standard written cancellation notice requirement stated in our membership terms and conditions is applicable. If you choose to reactivate your membership after it is cancelled, membership rates in effect at the time of reactivation will be applicable (membership rates are subject to change).