We get it, sometimes you need to take a break! Life happens.
We are happy to help assist you with temporarily pausing your recurring monthly membership.
Our membership pause policy is as follows:
You have the option to put your automatically recurring membership on hold for any reason.
Membership hold requests must be submitted no less than five business days before your upcoming invoice. All membership payments are non-refundable.
Membership hold requests are limited to 8 weeks per calendar year in two week increments. Upon expiration of the hold period that you select below, your account will automatically reactivate and regular membership payments will resume. Your original agreement will be extended by the amount of time of the membership hold. If you chose to cancel your membership during the hold period, the standard 4 week cancellation notice requirement stated in your membership agreement is applicable. If you choose to reactivate your membership after it is cancelled, membership rates in effect at the time of reactivation will be applicable (membership rates are subject to change).
- Pauses for greater than 8 weeks will require a cancellation form.
** 12 week memberships cannot be paused.
***THIS FORM IS REQUIRED BEFORE YOUR MEMBERSHIP WILL BE PAUSED. WITHOUT THIS FORM, BILLING WILL CONTINUE.***
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